Customer Engagement

Scope: the planned and joined-up business development activity


“Now” 

Minimum expectations 2012 to 2015

  • A joined up business development strategy (sales, marketing, etc) across all operating divisions that focuses on engaging customers.
  • Sustainability issues included within bids and project plans to achieve maximum scoring.
  • Sustainability objectives/deliverables for all projects will be formally confirmed the earliest possible stage.
  • Early consultation will be encouraged to identify efficiency opportunities (e.g. use of recycled products)

“Our Future” 

Aspirational Goal for 2020

  • Customers choose McDermotts because it contributes to their long-term profitability through adopting and promoting sustainable solutions that are added value and have long lasting benefits.
  • Customers perceive McDermotts as leading sustainability best practice amongst competitors.
  • Bids are won on our demonstrable commitment to sustainability and the practical innovative solutions that exceed customers sustainability goals.
  • Best practice workshops will be held with customers, supply chain and other relevant stakeholders to confirm and align sustainability targets whilst sharing knowledge, resources and best practice.

Managed Growth

Scope: the strategic interventions to achieve organisation vision, goals, and aspirations


“Now”

Minimum expectations 2012 to 2015

  • Transparent budgets, production programmes, and performance data across all operating divisions.
  • A 3 year vision statement with key milestones/goals.
  • Recruitment of key individuals and acquisition of micro businesses that complement the portfolio of products & services.

“Our Future” 

Aspirational Goal for 2020

  • Organic growth and diversification fuel growth.
  • 5 and 10 year strategic action plans drive all aspects of the business.
  • Acquisition strategy with a proven methodology for integrating into McDermotts and maximising synergies.